Featured Team Member

Shannon Chung
Regional Property Manager

Shannon is a Regional Property Manager who oversees a portfolio of 14 properties located in a geographical area that spans from north Georgia to north Knoxville. She joined LHP Capital 10 years ago and has risen steadily through the ranks serving as Community Manager, Area Manager and Senior Manager.

It is her love for people that brought her to a career in affordable housing, and Shannon says that to be successful in the field, you must have love and compassion for people. Prior to joining LHP, Shannon worked at the Chattanooga Housing Authority, and during her tenure there she helped a troubled resident get her life back on track. Shannon offered the young mother of two encouragement, realistic guidance on pushing through tough times and a second chance when she got behind in her rent. Shannon had transferred to another property when the resident who, having just graduated from school, tracked Shannon down to personally thank her for “the tough love” that helped her achieve her goals.

It’s these type of experiences that can make property management feel more like a ministry than a job, says Shannon.  “You  have a rare opportunity to touch people’s lives in a very personal way,” she explains, adding that you have to be able to talk with others about any issue—even the very difficult ones—but to do so in a respectful way.

With 15 direct reports, Shannon now focuses on providing support and encouragement to her staff, people who “are like family to me,” she says. Among her many responsibilities, Shannon makes sure that employees have everything they need to do their jobs well and encourages them to help one another. Her management approach is to utilize peer-to-peer learning and counseling so that staff members learn from one another and know each other’s strengths. This is especially important since Shannon is on the road three days out of five each week and can’t physically be at every property every time back up support is needed.

“I want them to know if they can’t reach me, they can call on someone who is a great resource in that area,” she says. This way needs are met, and questions are answered in a timelier manner which everyone—employees and residents—greatly appreciate.”