Employee Spotlight
At LHP, providing a positive experience for every resident is our top priority. The Positive Resident Experience (PRE) Leader award recognizes an employee(s) for providing a phenomenal, electrifying and exceptional positive resident experience. We’re pleased to shine the spotlight on our PRE Leaders.
Chippington Towers I & II Community Manager
Moe Perry
Named PRE Leader
Congratulations to Moe Perry, Community Manager, Chippington Towers I & II, who has been named an LHP Positive Resident Experience (PRE) Leader. Moe’s customer service skills are instrumental in creating a positive atmosphere for the residents in the 426-unit apartment complex.
It’s a big job and no two days are alike. Sometimes her involvement has life-changing consequences. For instance, when a child was left unattended in a car on the property this summer, Moe’s swift intervention ensured the child’s safety and provided evidence that aided law enforcement in the arrest of the driver.
On other days, Moe tackles challenges like noise complaints or shared space disagreements that can arise with many neighbors living close together. Moe believes respect, adaptability, and clear communication are the keys to defusing tension and finding positive solutions.
“Your first interaction with a resident shapes the foundation of how they are going to engage and react to you,” Moe explains. “I let residents know they are valued and respected, and I make them feel important.”
Never one to shy away from going the extra mile for her residents, Moe’s intuition kicked in when a resident, who regularly pays her rent on time, came to the office to let them know her check would be late. The lady was crying hysterically, and Moe knew something wasn’t right. Concerned, Moe offered a safe place to talk in her office. Initially hesitant and fearing judgment, the resident struggled to disclose she was in an abusive relationship. There was a sense of embarrassment about the situation, and she feared being evicted.
Moe reassured the resident that she would not be evicted for seeking help and that her safety was the most important thing. Moe connected the resident to the service coordinator so she could receive the counseling and support she needed. Happily, the resident is now thriving in her safe and comfortable Chippington apartment home.
Moe’s dedication to positive resident experiences extends to her staff and is evident in her weekly team meetings, where Moe encourages everyone to speak up and contribute ideas for improvement.
“I always ask, ‘Does everybody agree? Does anybody want to add anything?’” explains Moe. With resident well-being at the heart of their mission, Moe and her team make the Chippingtons a truly positive community.
