Employee Spotlight
At LHP, providing a positive experience for every resident is our top priority. The Positive Resident Experience (PRE) Leader award recognizes an employee(s) for providing a phenomenal, electrifying and exceptional positive resident experience. We’re pleased to shine the spotlight on our PRE Leaders.
Trevecca Activities Coordinator Saraya Charlton
Named PRE Leader
LHP Capital is proud to announce Saraya Charlton, Activities Coordinator for Trevecca I/East and II, as the latest recipient of the PRE Leader award. This honor recognizes employees who exemplify extraordinary customer service.
“From black light painting to herbal tea blending, Saraya brings fresh and meaningful activities that draw residents together,” says Jamie Dowling, Senior Community Manager. “Because of her passion, residents are more engaged and excited to be part of the community than ever before.”
Before joining LHP, Saraya spent 18 years in the high-stress security industry. She eventually decided to look for a role that combined her background in graphic design with her love for art and community. When a friend mentioned the opening at Trevecca Towers, she jumped at the chance. “I love the residents here,” she says. “Bringing arts and crafts to them gives me a true sense of fulfillment.”
A typical day for Saraya involves trekking between the two towers with carts of supplies for bingo, movies, and card games. Her programming often stems directly from resident needs; for example, she recently started a class on making Himalayan salt scrubs to help residents with dry hands.
Her security background also helps her handle difficult moments with grace. Whether a vendor cancels or a resident is having a rough day, she stays grounded by a simple motto: treat people the way you want to be treated. “Simple kindness goes a long way,” Saraya explains.
Though she joined the team less than a year ago, Saraya is already making a massive impact. “I have never seen her without a smile on her face, and it is infectious,” says Gene Dillon, LHP Senior Maintenance Director.
Saraya’s ability to connect is best shown through her bond with a legally blind resident who has crocheted her entire life. Saraya invited her to teach classes and became a student alongside other residents. Now Saraya enjoys crochet as much as she does painting. This winter, Saraya and the resident will launch “black light crocheting” as a new activity at Trevecca. By using fluorescent yarns and ultraviolet lights, this activity blends the resident’s expertise with Saraya’s specialty in black light art.
Congratulations, Saraya, on this well-deserved honor and for making the Trevecca communities feel like family.
